Cancellation Policy

We understand that circumstances may arise where you need to cancel your order. You can cancel the order only in the following cases:-

  • Change of mind: We encourage you to choose products you love carefully, as we can't offer refunds based on personal preferences or buyer's remorse.

  • Normal wear and tear: Like any product, regular use can lead to natural wear and tear. We can't replace items after reasonable use.

  • Improper care: Following the care instructions on your garment is crucial. Damages caused by washing or care methods outside those recommendations won't be covered.

    • To ensure a smooth process, please take note of our cancellation policy:

     

    1. Cancellation Timeframe:

      • Orders can only be canceled within the first 6 - 8 hours of placing them. We encourage our customers to review their orders carefully and make any necessary changes during this initial window.

    2. How to Cancel:

      • To cancel your order, please log in to your account and navigate to your order history. Locate the order you wish to cancel and follow the provided cancellation instructions. If you encounter any issues, feel free to contact our customer support for assistance.

    3. Refund Process:

      • If your cancellation request is made within the specified 6-8-hour timeframe, we will process your refund as soon as possible. Please allow a reasonable processing time for the refund to reflect in your original payment method.

    4. Cancellation Beyond 8 Hours:

      • Unfortunately, we are unable to cancel orders beyond the initial 8-hour window. Once an order has been processed and shipped, it cannot be canceled. In such cases, we recommend referring to our return policy for further assistance.

    5. Contact Information:

      • For any cancellation-related queries or assistance, please reach out to our customer support team at support@podsarto.com.

    Please note that adherence to this cancellation policy ensures the efficiency of our order processing system and allows us to provide a better shopping experience for all our customers. We appreciate your understanding and cooperation.

    Thank you for choosing POD Sarto!